Terms of service

TERMS OF SERVICE

1. OVERVIEW

Welcome to Cymru Originals. The terms “we”, “us” and “our” refer to Cymru Originals, based in Bangor, Gwynedd, United Kingdom.

Cymru Originals operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

You must be at least 18 years of age to use our Services.

2. OUR PRODUCTS

We make every effort to display our products accurately. However:

Colours may vary depending on your screen settings.
Product appearance may differ slightly from images shown.
All descriptions are subject to change without notice.
We reserve the right to discontinue any product at any time.

3. ORDERS

When you place an order, you are making an offer to purchase.

Your order is only accepted once we confirm it by email. We reserve the right to refuse or cancel any order at our discretion.

We must receive full payment before an order is accepted.

Please check your order carefully before submitting, as we may not be able to amend or cancel it once accepted.

Personalised Products

Personalised products (including items customised with names, dates or other personal details) are made to order and cannot be cancelled, returned or refunded unless they are faulty or incorrect.

Your purchases are subject to our Refund Policy.

All products are sold for personal use only and not for commercial resale.

4. PRICES AND PAYMENT

All prices are shown in GBP (£).

Prices may change without notice.

Unless otherwise stated, prices do not include delivery charges, which are added at checkout.

You agree to provide accurate billing and payment information. By placing an order, you confirm that you are authorised to use the chosen payment method.

5. SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Shipping carriers
Customs processes
Events beyond our control

Risk in the goods passes to you upon delivery.

6. INTELLECTUAL PROPERTY

All content on this website - including text, images, graphics, logos and designs — is owned by or licensed to Cymru Originals and is protected by copyright and intellectual property laws.

You may not reproduce, copy, distribute or use any content without prior written permission.

7. THIRD-PARTY SERVICES

Our store is hosted on Shopify.

While Shopify provides the platform, all sales are made directly between you and Cymru Originals. Shopify is not responsible for products sold through this store.

We may also link to third-party websites. We are not responsible for their content or practices.

8. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be processed by Shopify to enable transactions and website functionality.

9. ERRORS AND OMISSIONS

Occasionally there may be errors relating to product descriptions, pricing or availability.

We reserve the right to correct errors or cancel orders where necessary.

10. PROHIBITED USES

You may not use this website:

For unlawful purposes
To infringe intellectual property rights
To transmit malicious software
To engage in fraudulent activity

We reserve the right to suspend access if these Terms are breached.

11. DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available”.

We do not guarantee uninterrupted or error-free service.

Nothing in these Terms limits your statutory rights under UK consumer law.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Cymru Originals shall not be liable for any indirect, incidental or consequential loss arising from use of our Services or products.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any matter which cannot legally be excluded under UK law.