Shipping policy
SHIPPING POLICY
Order Processing
Most of our products are made to order, including personalised items.
All orders are processed within 7–10 working days.
Working days are Monday to Friday (excluding UK public holidays).
During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you.
Orders are not dispatched until processing is complete.
Delivery (United Kingdom)
Once dispatched, delivery typically takes 1–2 working days.
Delivery times are estimates and are not guaranteed. Delays may occur due to courier services, seasonal demand, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout and clearly displayed before payment is completed.
Any promotional free shipping offers will be clearly stated on the website.
Incorrect Addresses
Please ensure your delivery details are correct at checkout.
Cymru Originals cannot be responsible for orders shipped to incorrect addresses provided by the customer.
Damaged or Missing Items
If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us within 7 days of delivery at:
Please include your order number and photographs where applicable.
We will investigate and resolve the issue as quickly as possible.
UK Shipping Only
At this time, we ship within the United Kingdom only.